Payments can be made using the available checkout methods.
Processing
Orders are only processed after successful payment.
Failed payments
Orders with failed payments will not be processed.
Refunds
Refunds are issued to the original payment method.
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Processing time:
Orders are processed within 1 to 3 business days.
Delivery time:
Delivery time depends on location and shipping method.
Shipping costs:
Shipping costs are shown at checkout.
Tracking:
You will receive a tracking number once your order is shipped.
Delays:
We are not responsible for delays caused by carriers.
Address accuracy:
Customers are responsible for providing correct shipping details.
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Returns are accepted only if: The product is unused; The product is in original packaging; The product is in resellable condition. Returns may not be accepted if: The product is hygienic and is opened (like our Sense shampoo, body milk, perfume and body soap); The product is damaged or used by the customer. Return costs: Return shipping costs are the customer's responsibility unless the item is defectivce or incorrect. Refunds: After receiving and inspecting the return, we refund within 5 business days using the same payment method. Return process: Always...
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